Frequently Asked Questions
Answers to all your questions about 89fb
Deposits, account management, getting support, and VIP benefits — this page has detailed answers to the most frequently asked questions about 89fb.
89fb has built a simple and secure gaming experience with Bangladeshi bettors in mind. From deposits to withdrawals, VIP cashback to live support — if you have any questions on any of these topics, find your answers by category below. If your question is not listed here, our 24/7 support team is always ready to help.
Payments & Funds
Questions about deposits
The minimum deposit at 89fb is ৳500. This applies equally to all payment methods — whether you deposit via bKash, Nagad, Rocket, or bank transfer, the minimum amount is ৳500. Transactions below this amount will not be processed.
89fb does not deduct any extra fees or charges on deposits. However, your mobile banking service (such as bKash or Nagad) may apply its own transaction charges according to their policies. Check the terms and conditions of the relevant service for details — 89fb does not make any deductions on deposits.
In most cases, deposits are credited within a few minutes. If it hasn't appeared after 15–20 minutes, note down your mobile banking transaction ID and send it to 89fb via live chat or email. The support team will verify and resolve the issue promptly.
Log in to your 89fb account, go to the deposit page, and select Nagad as the payment method. Send your amount to the designated Nagad number, then enter the transaction ID from Nagad's confirmation message into the relevant field to confirm the deposit. The minimum amount is ৳500.
The bKash deposit process is the same as Nagad. Select bKash on the 89fb deposit page, send money to the provided bKash number, and enter the transaction ID from the bKash SMS into the form. One important point — enter the reference number correctly; otherwise, manual verification of the deposit may take extra time.
Profile & Access
Account & Login
No. According to 89fb's policy, each player may only hold one account. If multiple accounts are found belonging to the same person, they may be closed and any bonuses on those accounts may be cancelled. If multiple family members play from the same device, contact support in advance to avoid any issues.
89fb recommends using a strong password. A good password should include a mix of uppercase letters, lowercase letters, numbers, and special characters. Avoid simple passwords (such as "123456" or your date of birth) and never share your password with anyone. It is a good idea to change your password regularly to keep your account secure.
On the 89fb login page, click the "Forgot your password?" option. Enter your registered mobile number or email and instructions for recovering your password will be sent. Follow those instructions to set a new password. If you still have trouble, contact support chat directly — they will verify your identity and assist you.
The sign-up process at 89fb is quick and straightforward. You only need a valid mobile number, a preferred username, and a strong password to create an account. Please note that this platform is for people aged 21 and above only. Registering with accurate information makes any future verification process easier.
Assistance & Contact
Questions about support
Yes, absolutely. 89fb's support team is able to assist in both Bengali and English. This has been arranged with the convenience of Bangladeshi players in mind, so you can raise any issue or question in Bengali and receive a reply.
89fb offers two support channels: the first is live chat, available directly on the site with fast response times. The second is email — writing to [email protected] allows you to get help with more detailed matters. Both channels are available in Bengali.
The support team can resolve issues faster if you have certain details prepared in advance. These include: your username or registered mobile number, a brief description of the problem, the time the issue occurred, and the transaction ID if it relates to a deposit or withdrawal. This helps speed up the resolution.
89fb support is available 24 hours a day, 7 days a week. Whether it is daytime or late at night, during Eid holidays or any other time — support is always accessible via live chat or email. So do not hesitate to reach out directly in any urgent situation.
At 89fb, after submitting a withdrawal request, the money typically arrives in your bKash, Nagad, Rocket, or bank account within 5 to 30 minutes. The minimum withdrawal amount is ৳500. If there is a delay for any reason, notify the live chat and the support team will look into it promptly.
Special Benefits
The VIP Program
The more you play and the more regularly you use 89fb, the faster the opportunity to move up to a higher VIP level. There is no specific turnover figure — upgrades happen automatically based on your overall activity and betting behaviour. Keep playing regularly and enjoy the VIP benefits.
VIP members receive weekly cashback. The higher the level, the higher the cashback rate. In addition, higher-level VIPs have access to priority support. The VIP program is a special reward system for 89fb's regular and loyal players.
89fb has three VIP levels in total:
Bronze — up to 0.5% cashback per week
Silver — up to 1.0% cashback per week
Gold — up to 1.5% cashback per week
The higher the level you reach, the greater the cashback opportunity each week.
Bronze — up to 0.5% cashback per week
Silver — up to 1.0% cashback per week
Gold — up to 1.5% cashback per week
The higher the level you reach, the greater the cashback opportunity each week.
Each week, cashback is calculated based on your betting activity. At the end of the week, cashback is added to your account at the rate determined by your VIP level. This cashback can be withdrawn directly or used in games with no wagering requirements. See 89fb's terms and conditions page for detailed rules.
At 89fb, the welcome bonus wagering is calculated on the bonus amount only, not on the combined total of deposit and bonus. For example: if you deposit ৳1,000 and receive a ৳1,000 bonus, placing total bets of ৳1,000 bonus × 20 = ৳20,000 will make the bonus winnings withdrawable. The progress toward meeting the wagering requirement is tracked automatically in your account.
89fb offers a 100% bonus on the first deposit, up to a maximum of ৳8,000. That means if you deposit ৳1,000, your bonus is ৳1,000 and your total balance becomes ৳2,000. If you deposit ৳18,000 or more, you receive the maximum bonus of ৳8,000, bringing your total balance to ৳26,000. The wagering requirement for this bonus is 20x (on the bonus amount).
Didn't find the answer to your question here?
89fb's support team is ready to help in Bengali 24 hours a day, 7 days a week. Get an immediate response via live chat or send a detailed question by email.